Refund policy

At DOOGEE Outdoor, we want you to shop with confidence.
Whether you’re choosing a rugged phone, smartwatch, audio product, accessory, or other outdoor technology for adventures, work, travel, sports, or daily use, we’re here to make sure your experience is smooth and worry-free.

If you have any questions, our service team is always ready to help.

service@doogeeoutdoor.cc

Order Cancellation

Before Shipment

Orders can be canceled free of charge before they are shipped.

Since many orders are processed quickly, please contact us as soon as possible if you would like to cancel your order.

After Shipment

If the order has already been shipped, shipping and payment processing fees may apply.

In this case:

  • The package must be returned unopened or in like-new condition

  • The item must include original packaging and accessories

  • Refunds will be processed after the returned package is received and inspected

30-Day Return Policy

We offer a 30-day return policy for most products purchased from the DOOGEE Outdoor website at outdoor.doogee.com.

Eligible Returns

You may request a return within 30 days of delivery if:

  • You changed your mind

  • The product does not meet your expectations

  • You ordered the wrong model

  • The item is unused or in like-new condition

For non-quality-related returns:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Returned items must include original packaging and accessories

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, missing accessories, or not working properly, please contact us within 7 days of delivery.

This 7-day notification period helps us investigate delivery-related issues promptly and does not limit any rights available under the 1-year limited warranty or applicable law.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos or videos showing the issue

After confirmation, DOOGEE Outdoor will provide:

  • Free replacement

  • Exchange

  • Repair service

  • Or full refund depending on the situation

For confirmed quality issues, DOOGEE Outdoor will cover the related return or replacement shipping costs.

1-Year Warranty

All products purchased from the DOOGEE Outdoor website at outdoor.doogee.com include a 1-year limited warranty and lifetime technical support.

Warranty Covers

The warranty covers manufacturing defects and product quality issues under normal use.

Depending on the issue, we may provide:

  • Repair service

  • Replacement parts

  • Product replacement

  • Technical support

Warranty Does Not Cover

The warranty does not cover:

  • Accidental damage

  • Water damage caused by improper use

  • Damage caused by misuse or unauthorized repair

  • Cosmetic wear and tear

  • Damage caused by drops, abuse, or external force

  • Modified or disassembled products

How to Return a Product

Step 1 — Contact After-Sales Support

Please contact our after-sales team before returning any item.

service@doogeeoutdoor.cc

Our team will reply with return instructions within 24 hours on business days.

Step 2 — Prepare the Package

Please include:

  • Order number

  • Original accessories

  • Original packaging (required for non-quality-related returns and recommended whenever possible for other returns)

To avoid damage during shipping, we recommend packing the item securely.

Step 3 — Send Us the Tracking Number

Once the package is shipped, please send us the tracking number.

After receiving and inspecting the return, refunds are usually processed within 3–5 business days.

Please note that banks or payment providers may require additional time to complete the refund.

Repair Service

If your product requires repair during the warranty period, please contact our service team first.

Most repairs are completed within 7–15 business days after the product arrives at our service center.

Repair times may vary depending on parts availability and shipping conditions.

Need Help?

Our service team is always happy to help before and after your purchase.

service@doogeeoutdoor.cc